Baboon Delivery, Albania’s leading delivery platform, is launching a new innovation that is set to redefine how consumers experience online ordering: the new Live Tracking technology — an intelligent system that allows customers, restaurants, and couriers to follow every step of an order in real time, from cooking to delivery.
Why “Live Tracking” Is a Step Forward
In an industry where every minute matters, the Baboon team faces one essential question every day:
“What more can we do to ensure our customers’ orders are delivered as fast as possible?”
In the real-time delivery business, the process is complex. In less than 30 minutes, the restaurant has to prepare the food, the courier has to pick it up, and the order must be delivered to the customer. Dozens of processes take place within this short time window, and every second carries weight.
This led to a crucial question: Can this challenge be solved through processes, or through technology?
The answer was clear: advanced technology.
How “Live Tracking” Works
Starting from October 15, every Baboon user can see in real time:
- How many minutes the restaurant needs to prepare the food
- The exact moment the courier starts heading toward the delivery location
- How many minutes are left until the order arrives
At the same time, restaurant partners and couriers have access to the same data, ensuring perfect coordination and maximum efficiency at every stage of the process.
Early Results: Success That Speaks for Itself
Just a few weeks after launch, the results are impressive:
- The percentage of on-time deliveries has reached 92%, a record for the local market.
- Baboon’s goal is clear: to push this number above 98% for every order delivered by Baboon couriers.
A Collective Achievement That Reflects a Culture of Innovation
Behind this success is the combined effort of the Technology, Product, and Logistics teams, who worked for nearly a year to build this integrated system — one that now offers a faster, more transparent, and safer experience for every customer.
This milestone marks an important chapter for Baboon Delivery and reinforces the company’s belief that innovation and customer care lie at the heart of every new development.
Try It Yourself
Download the latest version of the Baboon Delivery app on the App Store and Play Store, and experience real-time Live Tracking for yourself.
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